Shopify merchants' ability to retain their customers depends on the post-purchase experience. For Shopify to support well-executed returns experiences and efficient post-fulfillment handling and processing, I'm building a return platform including a self-serve return service that allows customers to process their returns and helps merchants effectively manage their business.
My work is currently only available upon request. Please contact me if you would like to chat.
HERO Index has been honored at this year's San Francisco Design Week Awards, which recognizes "ground-breaking design and commitment to thought leadership in meeting the needs of a positive future for society." I'm thrilled and honored to be a part of the work to help kickstart HERO Index's signature user experiences and branding.